FAQ
Frequently Asked Questions
What is Holiday Matsuri?
Holiday Matsuri is Florida’s largest festively themed Anime, Gaming, and Cosplay convention, held every December in Orlando at the Orange County Convention Center and the Hyatt Regency Orlando. Thousands of attendees come together to celebrate their favorite fandoms with a holiday twist. The event features cosplay contests, interactive workshops and panels, holiday shopping, gaming tournaments, dances, and more. It’s the perfect place to connect with the community, share passions with fellow fans, and spread the joy of the winter season.
General FAQs
When Is Holiday Matsuri?
Holiday Matsuri is hosted from December 20-22, 2024.
Where is Holiday Matsuri?
This year, Holiday Matsuri will be held at the Orange County Convention Center in Orlando, FL,
Who Can Attend Holiday Matsuri?
Holiday Matsuri is a family-friendly event, and attendees of all ages are welcome. However, some activities may have age suggestions/restrictions. Check the event schedule for details. 18+ Content Requires an 18+ wristband for entry. A valid government-issued photo ID is required to receive an 18+ wristband.
Badge FAQs
Where Can I Purchase a Badge?
Badges can be purchased online here. Select the type of badge and follow the checkout process. Badges can also be purchased at registration during the event.
Are Badges Available For Purchase At The Event?
Yes, badges can be purchased at the event, but we recommend purchasing in advance online to avoid long lines and ensure availability.
Will Badges Be Shipped?
Ship Your Pass Information Will Be Coming Soon!
Badge vs. Ticket: What is the Difference?
Badge: The essential item you need to enter Holiday Matsuri
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Ticket: Some specific events at Holiday Matsuri require an additional ticket along with your badge. These events are known as "Ticketed Events."
Ticketed Events include, but are not limited to:
- Benefit Ball
- Maid Cafe
- Bro Cafe
- Cosplay Workshops
If you plan to attend these special events, you can purchase your tickets online in advance or onsite at the Registration, subject to availability.
What Methods Of Payment Do You Accept For Registration?
We accept the following forms of payment for Pre-Registration:
Visa, MasterCard, Discover and American Express branded debit/credit cards
For at-door registration we accept:
Visa, MasterCard, Discover and American Express branded debit/credit cards and Cash
What Should I Do If I Lose My Badge?
Badges can be replaced, for a fee, by visiting Registration.
I can't attend Holiday Matsuri anymore. Can I get a refund?
Holiday Matsuri does not provide refunds for badges. This policy is also posted in the ticket description on the website when purchasing your badge.
Guest & Programming FAQs
How can I find out which guests will be attending?
Guest announcements are made here on our official website and social media channels. Check here to see which guests have been announced!
When will you post the convention schedule?
The official convention schedule will be posted closer to the event!
How Can I Apply To Host A Panel?
Panel Applications Will Be Released Soon!
How do I suggest a guest or event for the convention?
Guest Request Form Coming Soon!
Hotel FAQs
What are the official hotels for Holiday Matsuri?
We have partnered with several hotels near the Orange County Convention Center to offer discounted rates for attendees. Our partner hotels include our Host Hotel the Hyatt Regency Orlando and our additional room block hotels, the Rosen Plaza Hotel, the Rosen Centre Hotel, and the Hilton Orlando. Hotel Booking Information Coming Soon!
How can I modify or cancel my hotel reservation?
Holiday Matsuri does not provide support for hotel reservations. If you have any issues with your reservation or need to make any changes, please contact the hotel directly where your reservation was made. They will be able to assist you with any concerns or changes needed.
Hotel Contact Information:
Hyatt Regency Orlando
- Phone: (407) 593-5048
Rosen Centre
- Phone: (800) 204-7234
Rosen Plaza
- Phone: (800) 627-8258
Hilton Orlando
- Phone: (407) 284-1234
Other FAQs
Are there ATMs available at the venue?
Yes, ATMs are available within the Orange County Convention Center for your convenience.
What If I Still Have A Question?
We're happy to help! Click Here for our Contact Form. You can also email info@holidaymatsuri.com