Frequently Asked Questions

Have Questions? We’ve Got You Covered

Find answers to all your Holiday Matsuri questions! If you can’t find what you’re looking for, please contact us at info@holidaymatsuri.com.

Registration & Badges Section

What types of badges are available and how much do they cost?
How do I register for Holiday Matsuri?
Can I pick up my badge before the convention starts?
What if I lose my badge during the convention?
Can I get a refund if I can't attend?
What forms of payment do you accept?
Do children need badges?
What's the difference between a badge and a ticket?
How do I get tickets for special events?
Are group discounts available?
Can I transfer my badge to someone else?
Where do I pick up my pre-registered badge?
What do I need to bring to pick up my badge?
What are the hours for registration?
Is there a limit to how many badges will be sold?
Are there designated seating areas for people with disabilities?
Is there accessible parking available?

Travel & Hotels

Where should I stay during Holiday Matsuri?
How do I book a hotel room in the Holiday Matsuri room block?
What if I have issues with my hotel reservation?
How do I get to the convention center?
Where can I park at the convention?
Is there a shuttle between hotels and the convention center?
How far is the convention from the Orlando International Airport?
Are there food options near the convention?
What is the weather like in Orlando in December?
Is there public transportation available?
Are there rideshare services (Uber/Lyft) in the area?
Are there restaurants within walking distance?
Will the hotel allow cosplay in public areas?

Programming & Events

What kind of programming does Holiday Matsuri offer?
What are the main events at Holiday Matsuri?
How can I find the schedule of events?
How do I attend 18+ events?
Can I host a panel?
Will there be autograph sessions with guests?
Where can I find information about the gaming areas?
Are there any contests I can participate in?
Are there concerts or musical performances?
How do I get tickets for special events?
Do you have tabletop gaming areas?
Is there a manga library?

Cosplay & Props

What are the rules for cosplay at Holiday Matsuri?
Can I participate in the cosplay contests?
Can I wear makeup or body paint?
What size restrictions exist for props and costumes?
Can I bring a costume with wings or large pieces?
How do I sign up for the cosplay contests?

Exhibitors & Artists

When is the Exhibit Hall/Artist Alley open?
How do I apply to be a exhibitor or artist?
What items are prohibited for sale?
Are there ATMs at the convention center?
Do vendors accept credit cards?
Is there a bag check service for purchases?
Are there exclusive Holiday Matsuri merchandise items?
What's the difference between the Exhibit Hall and Artist Alley?

Safety & Policies

What is your harassment policy?
What should I do if I experience or witness harassment?
What items are prohibited at the convention?
What should I do in case of an emergency?
Are there medical services available?
What's the photography policy?
Is there a weapons policy?

Accessibility

What accessibility services does Holiday Matsuri provide?
How do I request accommodations for accessibility needs?
How do I rent a mobility scooter or wheelchair?
Are service animals allowed?
Is there a quiet room available?
Is the convention venue wheelchair accessible?
Are there accessible restrooms?
How do I get an accessibility badge/sticker?

Miscellaneous

How can I staff at Holiday Matsuri?
Does Holiday Matsuri have a mobile app?
How can I contact Holiday Matsuri with questions?
Can I take photos and videos at the convention?
Will there be a bag check or coat check?
Does Holiday Matsuri have an official charity?
How can I provide feedback after the convention?
Can I bring children to the convention?
Is there Wi-Fi available at the convention?
Where is the Lost & Found located?
What are the convention hours?
How can I become a sponsor?