Find answers to all your Holiday Matsuri questions! If you can’t find what you’re looking for, please contact us at info@holidaymatsuri.com.
Holiday Matsuri offers several badge options to fit your schedule and budget:
Single Day Passes:
VIP Badge: $250
Forever Festive Badge: $1,700
Prices are subject to increase as the convention date approaches, so we recommend registering early!
You can register online through our website at holidaymatsuri.com/registration. The registration process is simple:
Pre-registering online is highly recommended to avoid lines and potentially save money, as prices may increase closer to the event.
Yes! We offer early badge pickup on Thursday, December 18, 2025, from 4:00 PM to 9:00 PM at the Hyatt Regency Orlando. This is a great way to avoid lines on Friday and get the most out of your first day at the convention.
Lost badges can be replaced for a fee of $xx by visiting Registration. You’ll need to present a valid photo ID that matches the name on the original registration. Please take care of your badge as it’s your ticket to all convention areas!
Holiday Matsuri does not provide refunds for badges. This policy is also posted in the ticket description on the website when purchasing your badge. If you’re uncertain about your ability to attend, we recommend waiting until closer to the convention date to purchase your badge.
For pre-registration online, we accept:
For at-door registration, we accept:
We do not accept personal checks, money orders, or cryptocurrency.
Yes, all attendees regardless of age need badges to enter Holiday Matsuri. We do not currently offer free child badges. Please ensure all members of your family have appropriate badges before arriving at the convention.
If you plan to attend special ticketed events, you can purchase your tickets online in advance or onsite at Registration, subject to availability. Tickets for popular events often sell out quickly, so we recommend purchasing them online as soon as they become available.
Currently, Holiday Matsuri does not offer group discount rates for general attendees. All badges must be purchased at their listed prices regardless of the number of people in your group.
No, Holiday Matsuri badges are non-transferable. The name on the badge must match your ID. If you need to transfer your registration to another person, please contact registration@holidaymatsuri.com at least 30 days before the convention for assistance.
Pre-registered badges can be picked up at the Registration area located in the West Concourse of the Orange County Convention Center. Follow signs for “Pre-Registration Pick-Up” or ask any staff member for directions.
To pick up your pre-registered badge, please bring:
If you’re picking up badges for minors, please bring proof of guardianship.
Registration Hours:
Hours are subject to change. Any updates will be posted on our website and social media channels.
For safety and comfort, Holiday Matsuri may implement attendance caps. If we approach capacity, announcements will be made on our website and social media channels. We strongly recommend pre-registering to guarantee your spot at the convention.
Yes, all programming rooms have designated accessible seating areas:
These areas are clearly marked and staff can direct you to them.
Yes, accessible parking is available:
The West Parking Lot offers the most accessible spaces closest to Holiday Matsuri events.
We have partnered with several hotels near the Orange County Convention Center to offer discounted rates for attendees. Our partner hotels include:
The Hyatt Regency is our headquarters hotel and hosts many of our late-night events and activities. Staying at one of our partner hotels provides the most convenient convention experience.
Hotel booking information will be released approximately 6 months before the convention on our website. Rooms in the Holiday Matsuri hotel block are available on a first-come, first-served basis at special discounted rates. To book:
We recommend booking early as our room blocks typically sell out quickly.
Holiday Matsuri does not provide support for hotel reservations. If you have any issues with your reservation or need to make any changes, please contact the hotel directly where your reservation was made. They will be able to assist you with any concerns or changes needed.
Venue Address: 9800 International Drive, Orlando, FL 32819
By Car:
Public Transportation:
From Partner Hotels:
Parking is available at the Orange County Convention Center at the following locations:
Parking costs range from $15-$35 per day depending on the lot. A free shuttle service is provided from distant parking lots to the convention entrances.
Yes, we provide a free shuttle service between our partner hotels and the Orange County Convention Center during convention hours. Shuttle schedules will be posted at each hotel’s front desk, on our website, and on our mobile app closer to the convention date.
The Orange County Convention Center is approximately 13 miles (20-25 minutes driving time) from Orlando International Airport. Transportation options from the airport include:
Yes! You’ll find numerous dining options:
Inside the Convention Center:
Inside the Hyatt Regency:
Within Walking Distance:
Orlando in December typically features pleasant temperatures with average highs around 73°F (23°C) and lows around 52°F (11°C). While it’s generally mild, evenings can get cool, especially if you’re wearing cosplay that doesn’t provide much warmth. We recommend bringing layers and a light jacket. Rain is possible but less likely than during summer months. The convention center and hotels are climate-controlled, but prepare for temperature changes when moving between buildings.
Yes, Orlando offers several public transportation options:
The I-RIDE Trolley is particularly convenient for convention attendees, with an unlimited ride pass available for $5 per day or $7 for a 3-day pass.
Yes, both Uber and Lyft operate extensively throughout Orlando, including the convention center and surrounding hotels. Dedicated pickup and drop-off areas are located at the convention center’s main entrances. Wait times are typically short, but may increase during peak convention hours and late night after events conclude.
Yes, there are numerous restaurants within walking distance of the convention center and partner hotels:
Pointe Orlando (across from the convention center):
Along International Drive:
Most restaurants in the area are accustomed to convention attendees and cosplayers.
es, our partner hotels are cosplay-friendly and welcome appropriate costumes in public areas. However, please be mindful of the following:
The Hyatt Regency Orlando, as our headquarters hotel, is particularly accommodating to cosplayers.
Holiday Matsuri features a diverse range of programming, including:
The full schedule will be released approximately before the convention.
Our signature events include:
These events are included with your badge unless otherwise noted as a ticketed event.
The full schedule will be available through multiple channels approximately 2-3 weeks before the convention:
Schedule updates during the convention will be posted on our social media channels and mobile app.
To attend 18+ events:
Acceptable IDs include driver’s licenses, passports, and military IDs. School IDs are not accepted. No exceptions will be made for anyone without proper identification, regardless of apparent age.
Yes! We welcome panel submissions from attendees. Panel applications typically open 6-8 months before the convention and close 3-4 months before. To propose a panel:
We look for unique, entertaining, and informative panels that our attendees will enjoy. Having previous panel experience is helpful but not required.
Yes, most of our guests will hold autograph sessions throughout the weekend. Some important points about autographs:
Check the program guide and Info Booth for the most up-to-date autograph information.
Our gaming areas include:
Information about gaming areas will be available:
Tournament sign-ups usually begin on Friday morning, with some pre-registration available online.
Yes! Holiday Matsuri offers numerous contests including:
Most contests require pre-registration, either online before the convention or at the designated booth during the convention. Check our website for specific contest rules, entry deadlines, and registration information.
Yes! Holiday Matsuri features several musical performances:
Some concerts may be ticketed events requiring an additional purchase beyond your badge. Check the schedule for specific performance times and requirements.
For special ticketed events:
Tickets are non-refundable and non-transferable. You must have your badge to use your event tickets.
Yes, our tabletop gaming area features:
The tabletop area is typically open from 9:00 AM until midnight on Friday and Saturday, and until 5:00 PM on Sunday.
Yes, Holiday Matsuri has a manga library where attendees can relax and read from our collection of manga. The library:
The manga library is a quiet space perfect for taking a break from the busy convention.
Holiday Matsuri features several dance events:
All attendees must have valid Holiday Matsuri badges. The formal ball has a dress code (formal attire or formal cosplay), while the raves are open to all appropriate costumes and clothing. 18+ wristbands are required for late-night dance events
Our cosplay guidelines include:
All costumes are subject to review by staff, who may request modifications if necessary. You can find all convention policies by visiting our policies page HERE
Yes! Holiday Matsuri hosts several cosplay competitions:
For most contests:
Registration typically opens 1-2 months before the convention and may also be available on-site until slots fill up. Check our website for contest rules and registration information.
Holiday Matsuri offers several designated photography areas:
These locations will be marked on convention maps. We ask that photographers be respectful of other attendees and not block traffic in hallways or exits.
Yes! Our Cosplay Repair Station provides:
The Cosplay Repair Station is located near the Main Events area and is open during most convention hours. This service is free to all attendees, though supplies are limited.
Yes, makeup and body paint are allowed with these guidelines:
Remember that makeup application can be time-consuming, so plan accordingly.
For safety and crowd management:
Exceptions may be made for contest entries during specific times, but these must be pre-approved.
Yes, Holiday Matsuri provides designated photoshoot areas:
These locations will be marked on convention maps and in the program guide. Please be respectful of other photographers and cosplayers using these spaces.
Yes, but with some considerations:
We recommend bringing a handler/assistant to help navigate with particularly large or unwieldy costumes.
To enter our cosplay contests:
Different divisions are available based on experience level. Each contest has specific requirements and rules regarding group size, props, performance time, etc. Space is limited, so early registration is recommended.
In case of emergency:
Emergency contact information will be printed in the program guide and available at all Info Booths.
Dealer’s Room/Artist Alley Hours:
Early access is available for VIP badge holders 30 minutes before general opening each day. Hours are subject to change; check the final schedule for any updates.
Vendor and Artist Alley applications typically open 7-9 months before the convention. To apply:
Selection is competitive and based on merchandise variety, quality, relevance to our attendees, and past participation. Artist Alley is specifically for independent creators selling their own work.
Prohibited items include:
All merchandise must comply with U.S. laws and regulations. Holiday Matsuri staff reserves the right to request removal of any items deemed inappropriate or in violation of our policies.
Yes, ATMs are available within the Orange County Convention Center for your convenience. They are located:
Please note that ATM fees may apply. Many vendors and artists accept credit/debit cards, but it’s always good to have some cash on hand for smaller purchases or in case of technical issues.
Most vendors and artists accept credit cards through services like Square, PayPal, or other mobile payment processors. However, not all vendors will accept cards, and some may have minimum purchase requirements or charge a small fee for credit card transactions. We recommend bringing cash as a backup, especially for smaller purchases.
Yes! Holiday Matsuri offers convention-exclusive merchandise including:
These items will be available at the Merchandise Booth during the convention. Some items sell out quickly, so we recommend shopping early. Select items may be available online after the convention, but exclusives are typically only sold on-site.
The main differences are:
Dealer’s Room:
Artist Alley:
Both areas are open during the same hours and located near each other.
Holiday Matsuri has a zero-tolerance policy regarding harassment of any kind. Harassment includes, but is not limited to:
Everyone is entitled to a harassment-free convention experience. Violators may be expelled without refund and banned from future events. You can view our full list of convention policies by visiting our polices page HERE.
If you are being harassed, notice someone else being harassed, or have any other concerns:
Holiday Matsuri staff will:
All reports are taken seriously and handled with discretion.
Prohibited items include:
Prohibited items must be returned to your vehicle or hotel room. Items that are illegal will be reported to law enforcement.
Yes, there will be a first aid station staffed by medical professionals during convention hours. The location will be marked on the convention map and in the program guide. The first aid station can assist with:
For serious emergencies, staff will contact emergency medical services.
Our photography guidelines include:
Yes, we have a comprehensive weapons policy:
Detailed weapons policy information is available on our website under Policies.
Holiday Matsuri offers various accessibility services:
Our goal is to make the convention enjoyable for everyone regardless of ability.
To request accommodations:
While we try to accommodate all requests, advance notice helps us prepare properly, especially for services like ASL interpretation.
Mobility devices can be rented through our partner, Scootaround:
Limited walk-up rentals may be available, but pre-booking is strongly recommended as supplies are limited. Daily and weekend rates are available.
Yes, service animals as defined by the ADA are welcome throughout the convention. According to ADA guidelines:
Staff may only ask two questions: (1) Is the animal required because of a disability? and (2) What work or task has the animal been trained to perform?
Yes, we provide a quiet room where attendees can take breaks from the noise and crowds of the convention. The quiet room:
The location is marked on convention maps and signs.
Yes, the Orange County Convention Center is fully wheelchair accessible:
The Hyatt Regency Orlando is also fully accessible with similar accommodations.
Yes, accessible restrooms are available throughout the convention center and hotels:
If you need assistance locating the nearest accessible restroom, any staff member can direct you.
To receive accessibility identifiers:
Accessibility stickers are available for various needs including mobility, hearing, vision, sensory, and medical considerations.
Yes, all of our partner hotels meet ADA accessibility standards:
The Hyatt Regency Orlando, as our headquarters hotel, offers comprehensive accessibility features.
To book an accessible hotel room:
Book early, as accessible rooms are limited and in high demand.
To volunteer:
Volunteers receive perks based on hours worked, which may include free or discounted badges, exclusive volunteer t-shirts, meal vouchers, and access to the volunteer suite.
Yes! Our mobile app will be available for download approximately one month before the convention for both iOS and Android devices. The app features:
Links to download the app will be available on our website and social media channels.
You can reach us through several channels:
For specific departments, use these dedicated email addresses:
Yes, personal photography and videography are generally permitted for non-commercial use with these guidelines:
Yes, we offer a bag/coat check service:
This service is perfect for storing purchases, extra costume pieces, or coats during the day.
Yes! Each year, Holiday Matsuri partners with a charity organization. Our 2025 charity partner is [Charity Name], which [brief description of charity’s mission]. Ways to support the charity during the convention include:
Details about our charity partnership will be announced closer to the convention date.
We value your feedback! After the convention:
Your input helps us improve future events. Survey participants may be entered into a drawing for free or discounted badges for next year’s convention.
Yes, children are welcome at Holiday Matsuri! Important things to know:
We recommend reviewing the schedule to identify kid-friendly events.
Yes! Holiday Matsuri offers convention-exclusive merchandise including:
These items will be available at the Merchandise Booth during the convention. Some items sell out quickly, so we recommend shopping early. Select items may be available online after the convention, but exclusives are typically only sold on-site.
Yes, Wi-Fi is available at the convention:
Main Convention Hours:
Specific Area Hours:
Hours are subject to change. Check the final schedule for specific event times.
For sponsorship information, email sponsors@holidaymatsuri.com or visit our Sponsorship page.
